Terms & Conditions – Complete Policy for Using Sona Apps

It's worth reading through these guidelines before using Sona Apps. We've written everything in plain, straightforward English so there's no room for confusion.

Last updated: 1 July 2026 — New bonus wagering conditions and payment policy have been updated.

Key Highlights at a Glance

Before reading the full details below, here's a quick overview of the key rules at Sona Apps

Age Restrictions & Identity

To register on Sona Apps, you must be 18 years of age or older. Only one account may be opened in your own name, and KYC verification must be completed with accurate information.

Payments & Withdrawals

A minimum deposit of ৳100 applies for bKash, Nagad, and Rocket. The minimum withdrawal amount is ৳500. The name on the deposit account must match the name on the withdrawal method.

Bonus terms

Each bonus has its own wagering requirement. The required wagering must be completed before any bonus balance can be withdrawn. Withdrawing without meeting the conditions will result in the bonus being forfeited.

Account security

Always keep your account password and login credentials private. Sharing your account with anyone else is strictly prohibited. If you notice any suspicious activity, contact support immediately.

Prohibited Activities

Bonus abuse, operating multiple accounts, exploiting system errors, and any form of fraud are strictly prohibited. Accounts found in violation will be permanently closed.

Responsible Gaming

Sona Apps is committed to responsible gaming. Users can set deposit limits, session limits, and use the self-exclusion feature at any time.

1 General terms & conditions and applicability

These terms and conditions apply to the use of the Sona Apps platform, including the website, mobile app, and all related services. By registering or using Sona Apps, you are automatically considered to have read and accepted these terms.

Sona Apps reserves the right to modify, amend, or discontinue these terms at any time. Any changes will be published on the website, and for significant updates, registered users will be notified by email or SMS. Continued use of the platform after any changes constitutes acceptance of the updated terms.

Important

These terms and conditions are governed by the applicable laws of Bangladesh. Any disputes shall fall under the jurisdiction of the courts of Bangladesh.

Sona Apps does not provide services to users in regions or countries where online gaming is prohibited by law. Users are responsible for ensuring that using this type of platform is legal in their place of residence.

2 Account registration & management

To register an account with Sona Apps, the following conditions must be met:

  • Must be at least 18 years of age
  • You must provide your real name, mobile number, and ID information
  • Each individual may hold only one account
  • Opening multiple accounts from the same mobile number or device is strictly prohibited
  • If multiple family members share the same device, please notify support in advance

If any information provided at registration is found to be false or incomplete, Sona Apps reserves the right to suspend or close the account at any time and withhold any funds held within it.

KYC Verification: To withdraw above a certain limit, you must complete KYC by submitting your National ID (NID) and proof of address. Withdrawals will be held until verification is complete.

Users are responsible for maintaining the security of their own accounts. Keep your password confidential and do not allow anyone else to access your account. If you suspect unauthorized access, change your password immediately and contact support.

3 Betting Rules

All bets on Sona Apps are only accepted when there is sufficient balance in the account. Once a bet is confirmed, it generally cannot be changed or cancelled, unless an error in the system or data caused abnormal odds to be displayed.

  • All bets will be settled in Bangladeshi Taka (BDT)
  • Bets placed on events that are abandoned or postponed before kick-off will be cancelled and the stake refunded
  • Bets cannot be cancelled once a match is in progress (Live Betting)
  • Sona Apps reserves the right to void any bets placed at abnormal or clearly incorrect odds
  • Maximum win limits may vary depending on the game type and market

Results in Sports Betting are determined by internationally recognised sources (ICC, FIFA, etc.). In the event of any dispute regarding a match result, Sona Apps's decision shall be considered final.

Live betting special rules

Odds in live betting change in real time. A bet is not accepted until the system confirmation is received after placement. If odds change due to network delays, the bet will be settled at the updated odds.

4 Payments, Deposits & Withdrawals

Sona Apps currently supports transactions via bKash, Nagad, and Rocket. Payment methods may be added or removed at any time depending on circumstances.

  • Minimum Deposit: ৳100
  • Minimum withdrawal: ৳500
  • Withdrawals can only be made to the same payment method used for the deposit
  • The depositor's name and the withdrawal account name must match
  • Withdrawals to third-party accounts are not permitted

Withdrawal requests are typically processed within 24 hours. However, KYC verification or unusual account activity may require additional time. Sona Apps complies with anti-money laundering policies and may request extra verification for large transactions.

Please note: To withdraw funds deposited while a bonus balance is active, the wagering requirements of the relevant bonus must be met first.

If a deposit or withdrawal fails, first locate the Transaction ID (TxID) in your mobile banking app and share it with support. Sona Apps will not be held responsible for failed transactions caused by your mobile operator.

5 Bonuses & promotional offers

Sona Apps offers various types of bonuses from time to time. Each bonus has its own terms and conditions, which are outlined on the relevant promotions page.

  • The welcome bonus is for new users only, once per account
  • Bonus balance cannot be withdrawn directly — wagering must be completed first
  • If you withdraw real balance before completing the bonus wagering requirements, the bonus and any associated winnings will be forfeited
  • Multiple bonuses cannot be used simultaneously unless otherwise stated in the promotion
  • If bonus abuse is detected — including multiple accounts or false information — the account will be closed and the bonus forfeited

Sona Apps reserves the right to modify, restrict, or discontinue any bonus offer at any time. Once a bonus has been claimed, its terms will not change mid-offer, though future offers may be subject to different conditions.

Free Spins & Cashback

Winnings from free spin bonuses are generally subject to 30x wagering. Cashback bonuses are typically credited as real balance and are immediately usable, though individual offer terms may vary.

6 Responsible Gaming Policy

Sona Apps believes gaming should be a source of enjoyment, not a way to solve financial problems. That's why we provide tools to help users play responsibly.

  • Deposit Limit: Set daily, weekly, or monthly deposit limits
  • Session Limit: Set a time limit on how long you play in a single session
  • Loss Limit: The session will automatically end once losses reach a specified amount
  • Temporary break: Temporarily deactivate your account for anywhere between 24 hours and 6 months
  • Permanent Self-Exclusion: Contact support to request permanent account closure

If you or someone you know may have a gaming problem, visit the Responsible Gaming section or reach out to our support team. We're always here to help.

7 Privacy & data retention

Sona Apps collects and uses personal information solely for the purpose of delivering and improving its services. We never sell your data to third parties.

  • Registration details, transaction history, and gaming activity are stored on record
  • Information may be disclosed under legal obligations or by court order
  • Necessary information is shared with payment providers for transaction processing
  • Cookies and browsing data are used to improve the user experience

For more details, visit our Privacy Policy Visit the page.

8 Account suspension & closure

Sona Apps reserves the right to suspend or permanently close any account without prior notice for the following reasons:

  • Providing false or incomplete registration information
  • Managing multiple accounts
  • Bonus abuse or fraudulent activity
  • Exploiting system errors or technical vulnerabilities for dishonest gain
  • Harassment of other users
  • Money laundering or suspicious financial activity
  • Non-compliance with legal or regulatory requirements

Upon account closure, verified real-money balances (excluding bonuses) are generally refunded; however, balances may be forfeited if fraud or irregularities are found.

Users may also request account closure at any time. The account will be deactivated once any pending withdrawals have been processed.

In Closing: Sona Apps will always endeavor to resolve any disputes through discussion. For any complaints, please contact us directly at support@sonaapps.net. We aim to respond within 48 hours.

Table of Contents
Need help?

If anything in the rules is unclear, our support team is always available to help.

support@sonaapps.net
24/7 live chat

Quick Summary of the Key Rules

Key highlights at a glance

Subject Condition / Limit Category
Minimum Age 18 years Account
Minimum Deposit ৳100 Payment
Minimum withdrawal ৳500 Payment
Withdrawal Processing Time Within 24 hours Payment
Welcome Bonus Wagering View Promotions Page Bonus
Account Per Person Maximum 1 Account
KYC required For large withdrawals Verification
Support Hours 24/7 Support

FAQ

Two important questions about the terms & conditions answered

After logging into your Sona Apps account, click on "My Account" or the profile icon. You'll find two separate sections: "Betting History" and "Transaction History". Betting History shows the date, event, stake, odds, and outcome for each bet. Transaction History keeps a full record of all deposits and withdrawals — including the date, amount, method, and status (successful / pending / cancelled). You can filter by date or amount as needed. For records older than three months, please contact support.

Sona Apps' VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Points are earned on every bet and deposit, and reaching a set number of points advances you to the next tier. Higher tiers come with greater rewards, including increased cashback rates, a dedicated account manager, faster withdrawal processing, a special birthday bonus, and access to exclusive tournaments. Diamond members also receive an additional weekly reload bonus and priority support. Up-to-date information on your VIP tier and points can be found in the "VIP" section of your profile.

Now that you know the rules, start playing

Everything on Sona Apps is transparent and secure. Register for free and get started with a 100% bonus on your first deposit.

No hidden conditions
Instant payment via bKash
24/7 Bangla Support
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