Sona Apps believes gaming should be a source of entertainment, not a burden. On this page, learn how to set your own limits, recognise the signs of a problem, and find help when you need it.
We don't just offer games — we're committed to providing a safe environment too.
On Sona Apps, you can set your own daily, weekly, or monthly deposit and loss limits. Once a limit is set, it takes effect immediately.
If you want to clear your head or refocus on other areas of life, you can temporarily deactivate your account for anywhere between 24 hours and 6 months.
If you feel gaming is getting out of control, you can request a permanent self-exclusion. The process is quick and completely confidential.
Set a limit on how long you play in one sitting. Once the time is up, you can choose to receive an automatic warning or have the session end.
If you want to exclude yourself from a specific game category — such as slots or crash games — you can block just that category.
If you have any concerns about your gaming, don't hesitate to reach out through our dedicated support channel. All conversations are kept completely confidential.
Responsible gaming on Sona Apps isn't just about following a few rules — it's a mindset. Gaming is healthy when it's for fun, relaxation, or entertainment. But when you're chasing losses, escaping everyday problems, or feel like you can't stop — that's when it becomes a concern.
Sona Apps encourages every user to stay aware of their own gaming habits. We know that responsible gaming isn't just good for the player — it matters for families and communities too. That's why our responsible gaming tools and resources are always free and easy to access on Sona Apps.
Gaming is a form of entertainment — not a source of income. Before every session, decide how much time and money you're willing to spend. Stick to those limits. Celebrate a win, but if you lose, step away and come back the next day with a fresh perspective.
Responsible gaming isn't about quitting — it's about playing smart, so gaming adds to your life rather than taking away from it. At Sona Apps, we want you to enjoy the experience for the long haul, which is why we're committed to giving you the right information and tools to do exactly that.
People often don't realize when gaming has crossed into addiction. Watch out for the following signs in yourself or someone you know.
| Signs | Normal Gaming | Problematic Gaming |
|---|---|---|
| Purpose | For Fun | To Recover Losses |
| Money Management | Within Budget | Using household money |
| Ability to stop | Free to stop at any time | Can't Stop |
| Mood | Losses Are Acceptable | Intense anger or frustration after a loss |
| Relationships | Able to spend time with family | Hiding Gaming from Family |
| Work & Sleep | Day-to-day life | Poor sleep, lack of focus at work |
If you notice any of these warning signs in yourself, don't panic — take calm, measured steps. The first step is acknowledging that there's a problem, and that takes courage, not weakness. Sona Apps is always here for you.
For families: If someone close to you is withdrawing from family because of gaming, lying about money, or having sudden mood swings — try not to react with anger. Instead, open up a calm, honest conversation. If you need guidance, reach out to our support team and we'll be happy to help.
After logging in to Sona Apps, you'll find all these tools under the "Responsible Gaming" section in "My Account". Each tool takes effect either immediately or within a set timeframe.
Set a daily, weekly, or monthly cap on how much you can deposit. Reducing the limit takes effect immediately; increasing it requires a 24-hour waiting period.
Immediate & EffectiveSet a limit on how much you can lose within a given period before gaming is stopped. Once this limit is reached, no further bets can be placed automatically.
Auto StopSet a cap on how long you can play in a single session. You'll receive a warning when time is running out, and the session will end automatically if needed.
With warningsDeactivate your account for 24 hours, 1 week, 1 month, or 6 months. You won't be able to log in during the break.
Eligible DurationTo permanently close your Sona Apps account, submit a request to Support. Please note that once done, this is extremely difficult to reverse.
Within 48 hoursBlock specific game types (slots, crash, casino) while continuing to play everything else as normal.
Partial ControlThere's no fee to use any of these tools, and they can all be configured directly from your account. If you need assistance, our support team is available 24/7.
Answer the following questions honestly. If you answer "yes" to more than five, consider reaching out for help.
0–2 Yes: Normal gaming habits. Stay mindful. 3–4 Yes: Some risk detected — consider setting limits. 5 or more Yes: It's time to seek help. Talk to our support team or someone you trust.
Sona Apps strictly prohibits registration and gaming by anyone under the age of 18. Age is verified at the point of registration, and KYC documents may be requested if there is any doubt.
A message to parents:
If you suspect a minor is using Sona Apps, please contact us immediately at support@sonaapps.net. We will act promptly and handle the matter with complete confidentiality.
Keep in mind: Allowing a minor to open an account or play using someone else's identity is a direct violation of Sona Apps' policies and may also carry legal consequences.
If gaming is becoming a problem, you don't have to fight it alone. Reaching out for help takes courage. Here are the steps you can follow:
Sona Apps stops sending promotional messages to self-excluded users and blocks any attempts to open a new account. We want to make sure that anyone on the path to recovery is never tempted again.
If you have any concerns about your gaming, don't wait — get in touch with us today.
We commit to: never allowing our services to reach minors; actively identifying and supporting players in distress; never enticing anyone who has self-excluded; and keeping all gaming control tools free and easily accessible at all times. We will never waver from these commitments.
Answers to Two Important Questions About Responsible Gaming
A safe gaming environment, free protection tools, and 24/7 support — all ready for you on Sona Apps.